You may return new items in their original product packaging ( unopened ) within fourteen (14) days of delivery for a full refund minus the shipping fee to ship to you. No restocking fees shall apply, excluding Glenna Jean products. Manufacturer requires customer pay 15% restocking fee on all returned Glenna Jean crib bedding and accessories.We will also pay the return shipping cost if the return is a result of our error or if the product was received by you in a defective condition.

In order to make a return to maternityandbabyshoppingmart.com, you must contact our Customer Service Department within fourteen (14) days of the date of delivery and request a return merchandise authorization number (RMA#). The RMA# is valid for 14 days and returns will not be accepted after the 14 day period has expired. You will need to have the following information readily available to you to provide to our Customer Service Agent: order number, product name, product description, reason for return, return for replacement, exchange or refund.

Please write the RMA# conspicuously on the front of your return package when you ship your return. Any items not returned with the RMA# or later than 14 days after receiving your RMA# shall not qualify for exchange or refund.

We recommend you insure any packages you return to us for the original amount of the purchase. Maternityandbabyshoppingmart.com shall not have any responsibility associated with goods lost or damaged during shipping. Your account will be credited within twenty-four (24) hours of receipt of a returned item, less the shipping expense incurred by MaternityandBabyshoppingmart.com to ship your product to you. If you have any questions about our return order processing, please contact our Customer Service Department and we will gladly assist you.

ITEMS THAT ARE NOT RETURNABLE NOR EXCHANGEABLE

Maternityandbabyshoppingmart.com does not accept returns of the following items:

1.   Clearance and discontinued sale items- Items designated as clearance and discontinued sale items shall be considered as final purchases and cannot, therefore, be returned to maternityandbabyshoppingmart.com.

2.   Used, washed or soiled items- Used, washed or otherwise soiled items shall not be eligible for return to maternityandbabyshoppingmart.com.

3.   Pregnancy pillows, beauty care, baby care, breastfeeding, breast pump items, B-Buckles and Fertile Mind Belly Belts, and intimate apparel items- Pregnancy pillows, beauty care, baby care, breastfeeding (including, but not limited to, creams and lotions), breast pump items, Buckles, Fertile Mind Belly Belts, and intimate apparel items and accessories shall not be eligible for return to maternityandbabyshoppingmart.com.

4.   Fragrances- Fragrances must be unopened to be eligible for return to maternityandbabyshoppingmart.com.

5.   Jojo Designs Mobiles- Jojo Designs mobiles as stated on each mobile product page "The plastic clamp fits standard rails up to 2 3/4" wide. Non-standard crib rails may be wider than 2 3/4" and may not work with these mobile frames", are not returnable.

EXCHANGES

IF you receive a defective item and need to exchange it for the same item, please follow the return protocol set forth under General Returns Policy herein. If you would like to exchange an item for a different item, please like wise return the original item as set forth under General Returns Policy (you will be refunded your original purchase price once we receive the item) and place a new order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that returned items will be processed within twenty-four (24) hours upon receipt. You can check on the status of your return by contacting our Customer Service Department.

CUSTOMER SERVICE

Contact us by telephone at 1-877-524-2197 during regular business hours (Monday - Friday,9-5 CST) or by email at Sales@ Maternity and Baby Shopping Mart. We endeavor to respond to all emails inquiries within forty-eight (48) hours.

Please mail your package in a prepaid, insured, traceable method to the address below. Note you are responsible for the return shipping cost, not MaternityandBabyShoppingMart.com

Maternity and Baby Shopping Mart
232 Oxmoor Circle
Suite 1004
Birmingham, Alabama 35209